A brown circle with a left-pointing arrow in the center.

The Interactive Airport is a product design solution engineered to assist lost travelers. Equipped with an interactive touchscreen and a built-in barcode scanner, it instantly bridges the physical terminal with a digital navigation experience right when passengers need it most.

A traveler with a backpack and rolled sleeping mat looks at a broken, cracked airport wayfinding sign that says 'Lost?' in an airport terminal.

Spotting the Solution

An illustration of a traveler with a backpack scanning a ticket at a kiosk in an airport.

Scanning the Ticket

An animated illustration of a traveler with a backpack and a rolled sleeping pad, holding a smartphone, using a digital boarding pass and a map to access a QR code scanner at an airport boarding gate, with other travelers seen in the background.

Syncing to Mobile

Illustration of multiple large white question mark shapes with black screens behind them, scattered across the image, with a small black sign with white text and arrows pointing in different directions.
Person drawing a 3D model of a chair on a tablet with a stylus.

Brainstorming and sketching

During the prototyping phase, I tested the interactive screen with users in an airport environment. I observed how they navigated the interface and understood the options. Based on their feedback, I made several design changes to make the experience smoother and easier to use.

Sequence of images showing a person interacting with a sky blue digital kiosk and a smartphone, displaying a sky with clouds and Arabic text, in an indoor setting with glass doors and warm lighting.

Prototyping & User Research

Screens showing a multilingual airport ticket scanning and printing system with QR codes and flight information.

Digital Interface

An automated kiosk with a screen displaying a map and the word "Lost?" in large blue letters, surrounded by a yellow circular frame.
An automated kiosk with a screen displaying a map and the word "Lost?" in large blue letters, surrounded by a yellow circular frame.
A person holding three smartphones displaying airport navigation apps. The screens show maps, nearby restaurants, restrooms, and gate information, with a focus on gate A14.

When travelers scan the QR code, the app opens instantly on their phone without needing to download anything or sign into an app store. It immediately shows their exact route and walking time, ensuring a completely stress-free journey from the airport entrance straight to their seat.

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